Job Description
Job Description
Job Description
About the Organization
Our client is a mission-driven nonprofit dedicated to providing critical resources, support, and advocacy for individuals and families in need. They are seeking a Bilingual Customer Service Representative who is passionate about social services and committed to making a difference in the community.
Position Overview
The Bilingual Customer Service Representative will serve as the first point of contact for individuals seeking assistance. This role requires handling a high volume of inbound calls with empathy, professionalism, and efficiency. The ideal candidate thrives in a fast-paced environment, is fluent in English and Spanish, and has a strong desire to contribute to meaningful work in the nonprofit sector.
After the initial 6 months onsite, the position transitions to a hybrid work model (3 days remote, 2 days onsite).
Key Responsibilities
- Respond to a high volume of inbound calls, providing information, resources, and referrals in both English and Spanish.
- Actively listen to callers, assess needs, and provide compassionate, solution-focused support.
- Accurately document client interactions and update case records in the internal database.
- Maintain knowledge of community programs, services, and eligibility requirements.
- Collaborate with team members to ensure clients receive timely and effective assistance.
- Uphold confidentiality and adhere to organizational policies and compliance standards.
Qualifications
- Bilingual in English and Spanish (verbal and written) required.
- Minimum of 1–2 years of experience in customer service, call center, or nonprofit/social services setting.
- Ability to handle a high call volume with patience, professionalism, and compassion.
- Strong communication, problem-solving, and active listening skills.
- Proficient in Microsoft Office Suite and comfortable learning new software systems.
- Passion for helping others and supporting the mission of a nonprofit organization.
Job Tags
Work at office, Remote work,