Job Description
Job Description
Job Description
A local non-profit organization in Kearny Mesa is seeking a Bilingual Call Center Representative to join their team. This role is ideal for someone who is passionate about helping people and thrives in a fast-paced, high-volume call center environment. You will be the first point of contact for individuals seeking assistance and resources, making a meaningful impact in the community every day.
Key Responsibilities:
- Answer a high volume of inbound calls in both English and Spanish, providing compassionate and professional support.
- Listen to callers’ needs and connect them with appropriate services and resources.
- Accurately document all interactions and case details in the CRM system.
- Follow up on inquiries and ensure resolution in a timely manner.
- Maintain a positive and empathetic attitude while handling challenging situations.
Qualifications:
- Fluent in Spanish and English (verbal) – required.
- Minimum 1 year of customer service or call center experience.
- Comfortable handling high-volume inbound calls.
- Strong data entry and documentation skills using CRM systems.
- Excellent communication, active listening, and problem-solving abilities.
- Passion for helping people and supporting the local community.
Schedule & Pay:
- Full-time, onsite in Kearny Mesa, with the option to move to a hybrid schedule after approximately 6 months.
- Contract-to-hire opportunity with potential for long-term growth.
Job Tags
Full time, Contract work, Local area,