Job Description

Your Role

The Community Programs team provides high-touch engagement with members and community-based organizations to remove barriers to healthcare access, enhance population health initiatives and advance health equity. The Community Connector Health Advocate will report to the Community Programs Manager, Operations. In this role you will serve as the Blue Shield of California Promise Health Plan’s community expert. You will be responsible for creating meaningful relationships with community-based organizations, participating in community events, and acting as the health plan liaison. In addition, you will assist members with complex health and/or social needs by assessing their immediate needs and addressing barriers to care to include, but not limited to, care coordination, linkages to health plan services and community resources.

This position requires frequent travel locally in San Diego County.

Your Work

In this role, you will:

• Assess psychosocial and social determinants of health needs for moderate-risk members and document assessment results or augment available information in appropriate systems
• Consult with or refer members to licensed staff (social worker, nurse case manager etc.) as required based on member social, health risk and medical complexity
• Establish relationships and partner with community resources, health plans and providers by participating in community engagement activities with local agencies e.g. faith-based organizations, community centers, government agencies, parks, recreation centers and schools
• Assist members with problem-solving barriers to moderate health conditions by identifying, locating, connecting to and navigating needed community and medical system services, including visiting members at their homes, accompanying members to medical appointments and assisting members with completing forms to access needed services
• Actively engage, build rapport and establish trusting relationships and facilitate collaborative communication with members and member family support systems
• Identify and coordinate sponsorship and community investment opportunities
• Identify and coordinate community event participation
• Effectively manage workload to achieve productivity standards
• Document and report on community outreach efforts

Your Knowledge and Experience

• Requires a college degree in Social Work, Psychology, Biology, Public Health, Nursing, Community Health, or Health related field or equivalent experience 
• Requires at least 3 years of prior relevant experience working with people who need assistance with complex health and social issues
• Requires knowledge of and experience working with community agencies and programs
• Requires knowledge of Medi-Cal programs and services
• Requires strong interpersonal skills
• Bilingual in Spanish or Arabic - speaking, reading, and writing highly desired

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