Job Description

Responsibilities :

Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment, leveraging ConfigMgr, Microsoft Intune, Jamf (Casper) , and other system management tools
Experience with : Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives
Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira) - Ability to coordinate and communicate at all levels within the organization - Business Stakeholders, Vendors, Suppliers, Sr Managers, and C-Level Execs - Tech Savvy - Ability and passion for learning new technology and tools
Passion for Customer Support - A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
Prioritization Skills - The ability to analyze support requests and prioritize them based on impact.
Discipline - The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication.
Ability to articulate technical solutions to non-technical users in simple and easy-to-understand terms