Customer service liaison for the first impression of the medical center. Greets patients, accurately obtains all demographical information, obtains all regulatory data (HIPPA, Medicare, Mass Pro, JACHO, DPH, Emtala, Subscriber, Health Care Proxy), obtains appropriate signatures from patients along with providing patients with regulatory paperwork. Assures eligibility of insurance date along with collection of copays. Identifies the patient correctly through the EMPI search, and re verifies with patient including re-verification when bracelet is put on patient. Prints appropriate paperwork and escorts patient to location. Answers telephones, works on quality checks of registrations. Assists all hospital departments in facilitating the accurate registration of patients in order for areas to be able to do their job functions. Handles day to day bed placement including scheduled, urgent and emergency admission functions of admitting, transferring, discharging, including all death procedures. Works closely with scheduling and precertification areas within Patient Access. Shift is part-time, night shift, 11 pm - 7:30 am / Saturday-Sunday. Responsibilities include providing superior customer service, obtaining accurate patient information and entering into the Meditech computer system, obtaining all regulatory data, obtaining accurate insurance information, obtaining signatures according to policies, checking quality of own registrations daily, assigning beds for patients according to service and diagnosis, showing respect for confidentiality, answering phones promptly, knowing all down time procedures, being knowledgeable on death process, cross training to several different areas of Patient Access registration, assuming Patient Access front desk responsibilities as needed, and following all departmental policies and procedures. Non-essential functions include assuring area is stocked for next shift, cleaning printers and faxes, assuring food is out of refrigerator weekly, reporting low supplies, cleaning work area daily, and disposing of confidential papers properly. Reports to Team Leaders/Supervisor and Managers of Patient Access and Administrative Director of Patient Access. Accountable for exceptional customer service, accurate data entry, confidentiality, regulatory requirements, appropriate signatures and paperwork, daily revenue log checks, and adherence to policies and procedures. Qualifications: High School Graduate minimum, some college preferred, 2-4 years in a health care setting with medical terminology and registration/check-in experience required, insurance knowledge preferred, ability to multi-task, excellent customer service and communication skills.
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