The Retail Manager I is responsible for the delivery of outstanding customer service, achievement of growth goals, operational efficiencies, and development of Financial Service Representatives, typically in a branch with assets of less than $50MM. This position will develop and maintain client relationships utilizing the full spectrum of banking services with emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values. This is a producing position. Essential duties include facilitating integrated delivery of financial services and products, managing customer relationship management software, monitoring performance, ensuring operational efficiency, compliance, and quality standards, participating in branch security, fostering positive community relations, and demonstrating compliance with all bank regulations. Management responsibilities include managing one or two branches, employee selection, placement, performance, development, promotion, termination, and coaching and mentoring employees. Qualifications include attention to detail, confidentiality, tact and diplomacy, computer skills, sales skills, coaching ability, and problem-solving skills. Education and experience requirements include a High School Diploma or GED, preferred Associate's Degree in Business Administration, Finance, or related field, and 1-3 years banking experience including supervisory or management experience. A valid driver's license is required. Physical demands include dexterity, sitting, standing, moderate noise level, typical work hours Monday to Friday 8-5, and regular attendance is required.
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