Job #: 24-04179 Pay Rate: Not Specified Job type: contractor Location: Allegany, NY Job Description We are seeking a skilled IT professional with expertise in SAP Basis, SAP Applications, and Cloud Infrastructure. The ideal candidate will have hands-on experience with SAP Basis activities, including SAP release version upgrades and infrastructure updates for cloud customers. Key qualifications include: Experience with SAP HEC, SAP S/4HANA, or other cloud solutions Strong technical troubleshooting skills and the ability to quickly understand the big picture Knowledge of cloud architecture and IT technical infrastructure Certification or knowledge in Azure, AWS, or GCP fundamentals Responsibilities Provide support for on-call escalations and conduct root cause analysis Resolve tickets independently within SLA targets Adhere to quality standards, regulatory requirements, and company policies Engage in value-adding activities such as knowledge base updates, training, and coaching Ensure positive customer experience and high CSAT scores through First Call Resolution #J-18808-Ljbffr TechDigital Group