Job Description
Atttention Job Seekrs
we have an excellent job opportunity for Service Desk Engineer
Sr Service desk Engineer- 6-10 Years -2 Positions
This is ONSITE role in Plymouth MA
Fulltime Position
You might really grab our attention if you can:
6+ years of Phone support experience Mandatory
- 6+ years of Windows Technical Service desk experience is necessary.
- Experience and Level 3 Expertise knowledge Windows 10, Window 11
- Knowledge in windows buildout
- knowledge with the following: Windows, AD, Avamar, VMWare, Citrix, Exchange, SCCM, SCOM etc.,
- ITSM ticketing tools such as Ivanti, ServiceNow etc.,
- User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.,
- Remote desktop connectivity applications, Windows end point support
- MS Office Suite and application support
- Web Application, VPN knowledge
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions.
- Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
- Responsible for installing desktop applications and software
- Work experience with SCCM patch deployments and SCOM monitoring tools
- knowledge of scripting.
- Highly self-motivated with keen attention to details
Here's how you'll contribute:
- Support for laptop, desktops, and printers
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for end users
- Route problems to internal 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
How we’d like you to lead:
Take part in and host regular knowledge sharing sessions, mentor more junior members of the team and support the continuous development of our practice.
We also want you to:
- Ticket Management
- Customer Satisfaction
- First Call Resolution
- Create SOP and Knowledge Base articles for top call generators. Digital Dhara, LLC
Job Tags
Full time, Work experience placement, Remote work,