Job Description

***This candidate must live in Metro Detroit Area and be able to travel (drive) to client sites in the area as needed.

We are seeking a dynamic and adaptable System Administrator who thrives under pressure and excels in customer-facing environments. This role demands a jack-of-all-trades mindset—someone who refuses to be siloed and is eager to tackle a wide range of IT challenges. As our organization grows, this individual will play a key role in supporting increasing demands in cybersecurity , virtualization , and Microsoft technologies .

Key Responsibilities:

• Provide hands-on support for Microsoft 365 , Intune , and Azure environments.
• Respond to and resolve a variety of IT service tickets, including cybersecurity-related issues.
• Support virtualization platforms (e.g., VMware, Hyper-V).
• Deliver exceptional customer service and maintain professionalism in high-pressure situations.
• Perform general IT troubleshooting and maintenance, both remotely and onsite.
• Collaborate across teams to ensure no bottlenecks or silos in service delivery.
• Participate in field technician duties, including hardware repair and onsite support.
• Assist in the deployment and configuration of new systems and software.
• Document procedures and contribute to knowledge base articles.

Qualifications:

• 3+ years of experience in a System Administrator or similar IT role.
• Strong working knowledge of Microsoft 365 , Intune , and Azure .
• Experience with virtualization technologies (VMware, Hyper-V).
• Familiarity with cybersecurity principles and incident response.
• Proven ability to work independently and as part of a team.
• Excellent communication and customer service skills.
• Ability to multitask and adapt quickly in a fast-paced environment.
• Willingness to travel locally for onsite support as needed.

Preferred Qualifications:

• Certifications such as CompTIA A+/Network+/Security+ , Microsoft Certified: Azure Administrator Associate , or similar.
• Experience in a managed services or field technician role.
• Exposure to ticketing systems and ITIL practices.

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