Role:
Location: Irving, TX
Onsite job
What We’re Looking For
• 7+ years of UX research experience (B2C and/or B2B), with 3+ years in a senior or lead role
• Strong command of mixed-method research, in-person/remote research, indepth-interview/focus group facilitation, survey design, and statistical analysis
• Proficiency in a variety of design and research tools, including online research communities, online surveys, remote research platforms, digital whiteboarding, video editing, and knowledge repository platforms.
• Excellent communication, storytelling, and stakeholder management skills
• Bachelor’s in HCI, Psychology, Social Sciences, or related field (Master’s or PhD a plus)
• Experience with personas, journey maps, service design and workshop facilitation
• Self-starter, able to take minimal direction and expand based on stakeholder needs
• Evidence of continuous learning, inquisitive mindset
• Client-service mentality with a desire to build consensus and overcome objections
Bonus Points
• Experience in retail, e-commerce, or convenience tech
• Experience in business administration, strategy, and/or marketing
• Experience as a visual designer, illustrator, storyboarder, or animator
• Consulting background or work with external research vendors
• Portfolio or case studies that showcase your experience, skills, and impact