Job Description
300 University Blvd E, Silver Spring, MD 20901, USA
Job Description
Posted Thursday, April 17, 2025 at 4:00 AM
The YMCA of Metropolitan Washington is a leading nonprofit organization that has a strong commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. The Y is a cause driven organization that offers tremendous opportunities to make a difference. We invite you to join us in this amazing work to develop your skills, realize your leadership potential and discover a career that is so much more than a job.
Position: Family Case Manager Newcomer
Salary: $50,000-53,000
About the Job:
- Assist immigrant individuals and families adjust to life in a new country, secure basic resources and arrange support for legal matters, such as documentation.
- Assess legal needs and connect clients with legal services.
- Serve as a liaison between ICE, USCIS and Immigration court.
- Check case status to ensure clients' court dates and ICE checkpoints are up to date.
- Receive and assess client referrals: interview clients to determine their need for assistance.
- Serve as a liaison to develop, monitor, and adjust family service plans and individualized client services: working under the general supervision of a program supervisor, independently arrange the sequence of work, obtain necessary information and data, select appropriate methods and procedures, and vary these as necessary to address different case situations.
- Provide general client services and case management: offer significant support and guidance, as well as service assistance, which directly impacts the social, physical and/or economic well-being of the clients served and, at times, their families/significant others.
Some of the exciting tasks you will do as a Family Case Manager Newcomer include but are not limited to:
- Accept referrals for social services and provide feedback on referrals.
- Assist clients to assess their situation, define their problems, and identify acceptable courses of action by availing themselves of recommended community services.
- Complete initial intakes/assessments.
- Analyze the subjects or issues involved in each assignment or case to develop family service plans for clients families.
- Determine intervention strategy and appropriate actions utilizing clients individual needs.
- Connect clients to outside service providers and resources.
- Provide case management and monitoring services to clients.
- Make follow-through contacts with clients and other agencies to ensure that needed services have been provided.
- Prepare and update case records/client status reports.
- Ensure recordkeeping-intakes/family needs assessments; family service plans, contact notes, electronic database entry.
- Keep abreast of changes to and the issuance of new rules, regulations, policies and procedures pertaining to program eligibility and service delivery.
- Review programmatic and personal documents, create and maintain case notes and records, draft brief memos and letters, and perform related functions.
Qualifications and Skills:
- Bachelors degree in human services. Comparable experience may be considered as equivalent for satisfying educational requirement(s).
- 1-3 years experience.
- Experience in working with diverse populations; and skilled at collaborating with multiple agencies.
We offer the following benefits:
We appreciate your talents, hard work and professional dedication and will reward you with a highly competitive salary and benefits package, including a 10% employer-funded retirement plan. In addition, we provide a 403(b) retirement savings plan; high quality healthcare; free YMCA membership for you and your family ; a generous paid time off package; numerous professional development opportunities; an exciting and collaborative work environment; and the ability to work with creative, talented and diverse individuals.
300 University Blvd E, Silver Spring, MD 20901, USA
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